Shipping, Return & Exchange

Shipping

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Most orders will be processed within 24-48 hours, excluding weekends and holidays, please refer to the table below for various shipping times to various destinations.

COUNTRY EXPRESS SHIPPING
COST (SHIPPING CHARGE) DELIVERY TIME (BUSINESS DAYS)
Australia

FREE for orders over AUD$249,

otherwise AUD$15

3-7
Rest of the World

FREE for orders over AUD$249,

otherwise AUD$30

(Delivery/Customs Duty included)

3-7

Returns & Exchanges

Don't love it? Return it. It's that easy. We will gladly exchange all unwashed and unworn heated apparel in its original condition within 30 days of your order date when accompanied by the original packing. All returns outside the United States will be processed in our distributing center in China and the international return shipping cost will be borne by you. If you need any help with the returns, please contact us at support@ororowear.com.
*Final Sale/ Open-box items/ Outlet product, no exchange or return. 
Note: The original shipping fee and insurance are non-refundable.