Shipping, Returns & Exchanges

SHIPPING

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Most orders will be processed within 24-48 hours, excluding weekends and holidays, please refer to the table below for various shipping times to various destinations.

COUNTRY EXPRESS SHIPPING
COST (SHIPPING CHARGE) DELIVERY TIME (BUSINESS DAYS)
Australia

FREE for orders over AUD$249,

otherwise AUD$15

5-10
Rest of the World

FREE for orders over AUD$249,

otherwise AUD$30

(Delivery/Customs Duty included)

5-10

COVID-19 SHIPPING UPDATE

At ORORO, we're working hard to deliver for our customers in these difficult times.

However, you may experience significant shipping delays with Australia Post due to current travel restrictions while DHL Express is delivering within the estimated delivery timeframe provided above. (Shipping method differs as we ship your order from different distributing centers)

Stay safe, and thank you for your patience and understanding.

RETURN POLICY

The return shipping cost will be borne by you. Our warehouse is in China. Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange. We reserve the right to inspect and reject any return if items are not in original condition.

If you need an exchange, a flat shipping fee of AU $15 will be charged to ship the exchanged item.

How to Return

  • Step 1: Contact our customer service at support@ororowear.com for any return or exchange.
  • Step 2: We will send you an RMA form.
  • Step 3: Please print out the RMA form and put it with your return package.
  • Step 4: Once the returned package is received by our distributing centre, we will proceed with the refund or exchange for you.

*The original shipping and the handling fee are non-refundable. Exchanges/Returns not valid for Heated Socks, Battery, Charger, Final Sale & Open-box orders.