Warranty

Register and activate your warranty HERE.

Claim your warranty HERE.

ORORO Limited Warranty: New Items

• Heated Clothes (jacket, vest, hoodie, parka, pants) of orders placed on au.ororowear.com include a complimentary 3-year limited warranty on heating elements and a 1-year limited warranty on batteries.
• Heated Accessories (socks, gloves, scarf, seat cushion, hand warmer) of orders include a complimentary 1-year limited warranty on heating elements and batteries.

Purchases from amazon.com, homedepot.com, walmart.com, ebay.com, woot.com or other authorized channels are covered with a 1-year limited warranty on heating elements and batteries. 
This warranty is non-transferable and proof of purchase from au.ororowear.com or an authorized retailer is required for warranty service. 

ORORO Limited Warranty: Open-Box Items

Open-box items are change-of-mind or wrong-size returns from our customers. All the open-box items are in unworn and good functioning condition with a stringent quality control procedure. We also include coverage for any defects or malfunctions of the electronic components and the batteries for up to 6 months from the date of purchase.
This warranty is non-transferable and proof of purchase from au.ororowear.com or an authorized retailer is required for warranty service.

Gift Warranty

If you know the purchaser's name, email and order number, you can enjoy the same warranty as the purchaser does. To claim your warranty, you can directly fill in the Warranty Claim Form below with the purchase information.

If you don't know the original order information, please find the S/N beneath the care label (as shown on picture below) and use this number as your order ID to register warranty HERE to enjoy 1-year warranty.

Warranty Exclusions

Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty. Under no circumstances will ORORO or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, not following washing instructions, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.

Personal customization that are not authorized/made by us, like embroidery or cutting on the heated clothing, should void the warranty.

How to Claim

The decision to repair, replace or provide a store credit for the retail price of a product under warranty shall be taken by ORORO. You may need to mail-in the product during the warranty period. You shall be responsible for the shipping fee for returning the product.

To proceed with a claim, please fill in the form for warranty claim below. Our customer service team will get back to you as soon as possible. If you do not receive an email from us within 48 hours, please check your spam folder or simply reach out by phone at 1 (702) 751-7639 (10am to 4pm EST, Monday to Friday).