Warranty

Register and activate your warranty HERE.

ORORO Limited Warranty: New Items

Shop with confidence! Our limited warranty covers batteries for up to 12 months. Also, as a warm welcome to our new customers, any orders placed on ororowear.com after October 1st, 2019, include a complimentary 3-year limited warranty on heating elements. 

This warranty is non-transferable and proof of purchase from ororowear.com. 

Purchases from woot.com are covered with a 1-year limited warranty on heating elements and batteries.  

Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty at this time. Under no circumstances will ORORO or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.

 

ORORO Limited Warranty: Open-Box Items

Open box but no worries! Open box items are guaranteed to be in original condition. We also include coverage for any defects or malfunctions of the electronic components for up to 6 months from the date of purchase.

This warranty is non-transferable and proof of purchase from ororowear.com or an authorized retailer is required for warranty service.

Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty at this time. Under no circumstances will ORORO or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.