Warranty

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ORORO Limited Warranty: Heated Apparel

Any new items of orders placed on ororowear.com before October 1st, 2019, include a 1-year limited warranty on heating elements and batteries. Any new:

  • Heated Clothes (Jacket, vest, hoodie, parka) of orders placed on ororowear.com after October 1st, 2019, include a complimentary 3-year limited warranty on heating elements and a 1-year limited warranty on batteries.
  • Heated Socks of orders placed on ororowear.com include a complimentary 1-year limited warranty on heating elements and batteries. Please be advised that we are unable to allow returns on our heated socks out of health and safety concerns.
  • Heated Gloves of orders placed on ororowear.com include a complimentary 1-year limited warranty on heating elements and batteries.
This warranty is non-transferable and proof of purchase from ororowear.com. 

Purchases from amazon.com or woot.com are covered with a 1-year limited warranty on heating elements and batteries.  

Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty at this time. Under no circumstances will ORORO or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.

ORORO Limited Warranty: Heated Socks

Please be advised that we are unable to allow returns on our heated socks out of health and safety concerns while the heating elements are covered with a 1-Year-Warranty. 

This warranty is non-transferable and proof of purchase from ororowear.com or an authorized retailer is required for warranty service.

Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty at this time. Under no circumstances will ORORO or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.