Frequently Asked Questions
1. How do I take care of my battery?
For continued performance, the battery must be fully charged before use, storage, and once every 3 months of storage thereafter.
2. What is the best way to clean my heated clothing?
Remove the battery, hand wash or machine wash(in washing bag) in cold water. Do not twist or wring. Hang dry only.
3. How long will the battery last while in use?
Normally(20℃/68℉), the battery will last approximately 8-10 hours on low, 5-6 hours on medium, or 2-3 hours on high.
4. What affect the working hours?
The temperature of operational environment, the heating level you select.
5. How long will my battery take to fully charge?
From empty, the battery will take roughly 8 hours to fully charge.
6. What style should I pick?
We have Jackets, Hoodies, Down Vests, Inner Vests.
a. Men Jacket: Detachable hood. Winner of wind-proof& water resistance.
b. Women Jacket: Detachable hood. Slim fit, wind-proof& water resistance.
b. Hoodie: Fashion and unisex style.
c. Down Vest: 4 heat panels, extra 1 around the neck. Winner of heating result.
e. Inner/Bottom Vest: Deep V cutting, invisible and firm-fitting patterns and sizing to fit snugly and easily under outer jacket.
7. Will I be charged customs and import charges?
a. Sales tax is included in our prices stated on our US website.
b. For US customers, we cover all customs and import duties on an order value of up to $2,500. If the value of your order is more than $2,500 you will be responsible for any customs and import duties payable.
c. For orders of less than $2,500, should you be asked to pay any customs and import duties, please keep a proof of payment and contact our Customer Care team using the Contact us panel on the right hand side of the page and they will arrange a refund of these charges where possible.
d. Orders to the US over $800 might be subject to customs clearance which may cause a delay to your shipping.
NOTE: If you're ordering from Canada or outside of the US, your order may be subject to customs and import duties. ORORO has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for more information on the current charges.