Your order will be delivered within the expected date provided. Please check your spam or junk email for your confirmation email. If you do not receive your order by that date, please contact us at support@ororowear.com

1. a. Sales tax is included in our prices stated on our US website.
2. b. For US customers, we cover all customs and import duties on an order value of up to $2,500. If the value of your order is more than $2,500 you will be responsible for any customs and import duties payable.
3. c. For orders of less than $2,500, should you be asked to pay any customs and import duties, please keep a proof of payment and contact our Customer Care team using the Contact us panel on the right-hand side of the page and they will arrange a refund of these charges where possible.
4. d. Orders to the US over $800 might be subject to customs clearance that may cause a delay to your shipping.

NOTE: If you're ordering from Canada or outside of the US, your order may be subject to customs and import duties. ORORO has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for more information on the current charges.

From empty, the battery will take roughly 8 hours to a full charge

Sure. (For Australia and New Zealand customers, only one additional battery pack can be ordered with one piece of heated clothing. It will take 15-20 days for shipping a SINGLE battery pack to AU for ORORO website orders. AU customers can also order single battery packs via Amazon AU. New Zealand customers cannot order a single battery pack without clothing due to custom policy.)

A fully charged battery will last approximately 8-10 hours on low, 5-6 hours on medium, or 2-3 hours on high heating

Yes. There is a USB port on the battery for charging your phone and other electronic devices.

All ORORO heated apparel comes with a battery and charger. We also have replacement batteries available here!

Check out the size chart, the actual model’s size or customer reviews to help you decide.

ORORO heated apparel provides three simple, heating levels: low (40°C/104°F), medium (45°C/113°F) and high (55°C/131°F). All you have to do is press the button to adjust the heat.

All ORORO heated apparel is TSA-friendly.

Of course you can! ORORO apparel is made for indoor and outdoor adventures under cold climate, hiking, motorcycle riding, fishing, etc.

Fill out the form here.

Here are things you can do:
Step 1: Determine the problem (check if the battery still charges other devices, whether the light is on while charging, etc), send us photos or videos of the problem, if possible. (Email them to support@ororowear.com). You can also refer to our battery instructional video on the official Ororo YouTube channel.
Step 2: Once we’ve confirmed the parts are defective, we will send you a replacement.

ORORO provides the following warranties on all BRAND NEW products purchased directly from ororowear.com or authorized ORORO dealer.

1. • 1-Year warranty covering any defects or malfunctions of ORORO apparel heating components.
2. • 1-Year warranty covering any defects or malfunctions of ORORO Lithium-Ion battery.

Warranty begins on the date of purchase. Read more here.
You can also purchase an extended warranty within 60 days of your ORORO apparel purchase.

All ORORO heated apparel is machine-washable! Please read the provided instructions before washing.

To keep it at peak performance, you should fully charge your battery before you use it or store it and then once every 3 months after you store it for the season.

Sure. We accept returns and exchanges for up to 30 days from the date the order is delivered. But the shipping fee is not refundable and a flat shipping fee of AU $15 will be charged to ship the exchanged item. Contact us for an RMA (Return Merchandise Authorization): support@ororowear.com. CLICK HERE to read more about our Returns & Exchanges policies.

Yes, you can. We accept change of mind returns for up to 30 days from the date the order is delivered. But the return shipping cost will be borne by you. Contact us for an RMA (Return Merchandise Authorization): support@ororowear.com. CLICK HERE to read more about our Returns & Exchanges policies.